Returns & Exchanges

At The BodyFirm, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy on all products. If a formula isn't the right fit for your skin, we are here to help with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the products in their original packaging to ensure they are protected during transit and include the provided packing slip.

• 3.
  Ship It Back

  Print the prepaid shipping label generated by our portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.